The following terms and conditions relate to the warranty of Smate products purchased within Australia ONLY.

Consumer Product Warranty

When you purchase a Smate product, you have the peace of mind in knowing that your product is covered by Smate’s Standard Warranty. The Smate Standard Warranty is provided by Smart Group Technologies Australia PTY. LTD. (ABN 89 603 849 565).

General Terms And Conditions

1.1 The benefits given to you in Smate’s Standard Warranty are in addition to other rights and remedies you have under law in relation to the products to which Smate’s Standard Warranty relates. The following statement only applies to Australian purchases: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

1.2 Subject to section 1.1 and the terms below, as your Standard Warranty Smate agrees to repair or replace at Smate’s cost the Smate product, and any Smate accessory supplied with the product, purchased by you in Australia from Smate’s website or from a Smate Authorised Dealer when the product does not perform in accordance with the manufacturer’s specifications during the Warranty Term specified for the product in the warranty ‘Table 1’, commencing from the date of purchase. Special Conditions apply under the Standard Warranty to some products as identified in Table 1.

1.3 To make a claim under the Standard Warranty you will need to:
a) provide proof of purchase to Smart Group Technologies Australia showing the date of purchase of the products, provide a description of the Products and the price paid for the Products by sending written notice to Smart Group Technologies Australia at PO BOX 201, Seven Hills, NSW 1730, Australia or by lodging an online claim by filling out the contact us form or by email at [email protected].

1.4 Where the Warranty Claim is accepted then Smart Group Technologies Australia will, at its sole discretion, either repair or replace any defective Products or part thereof with a new or re-manufactured equivalent during the Warranty Period at no charge to you for parts or labour. You acknowledge and agree that you will be solely liable for any postage or shipping costs incurred in facilitating the Warranty Claim.

1.5 If the product presented for repair is capable of retaining user-generated data, you are advised that repair of the product may result in loss of the data.

1.6 The product will be at the owner’s risk whilst in transit to and from the Smate Authorised Service Centre, unless transported by Smate or its Authorised representatives.

1.7 Smate will bear the expense of transport where transported by Smate or its Authorised representatives. Any other expense of claiming the warranty will be borne by you.

1.8 Smate and its Authorised Service Centres may seek reimbursement of any costs incurred by them when the product is found to be in good working order.

General Exclusions And Limitations

2.0 To the full extent permitted by law, but subject always to 1.1, the Standard Warranty will not apply:

2.1 If the product has not been installed, operated, maintained or used in accordance with the manufacturer’s instructions or specifications provided with the product.

2.2 If the factory-applied serial number has been altered or removed from the product.

2.3 To damage, malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, mis-adjustment of customer controls, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, the operation of a computer virus of any kind, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object in the product.

2.4 To damage arising during transportation, installation or while moving the product, or to any transportation costs of the product or any parts thereof to and from the owner, unless otherwise specified in these Warranty Terms.

2.5 To any third-party software or hardware not contained in the product as originally configured by the manufacturer.

2.6 To any failure, to the extent that the failure is not a failure of the product to perform in accordance with its specifications.

2.7 To service of any product whilst it is outside Australia.

2.8 To any wear and tear if the product is used in commercial, industrial, educational or rental applications.

2.9 To the normal incidence of off-coloured or dark pixels in LCD and OLED screens as described in the User Manual for the product. Smate will only repair or replace the product if there are (a) 8 or more dark pixels in the screen (unless 2 or more are adjoining dark pixels) or (b) 2 or more bright pixels in the screen.

3.0 To the full extent permitted by law but subject always to section 1.1:

3.1 Smate will not be liable for any loss, damage or alterations to (1) third party hardware or software; or (2) programs, data or information stored on any media or any part of the product, no matter how occurring; or (3) for any loss or damage arising from loss of use, loss of profits or revenue, or for any resulting indirect or consequential loss or damage.

Table 1 – Consumer Standard Warranty Terms and Special Warranty Conditions

All Smate products except as listed below 1 Year For Service – Except as listed below, return to Smate Authorised Service Centre.
SMATE LCD/LED Television 2 Year On-site Service/Pick up for 40″(101cm) and above within 25km of Smate Authorised Service Centre. For 39″ and below, For Service – Return to Smate Authorised Service Centre.

For further details on Smate Authorised Service Centre please contact us at [email protected]