Returns

We accept returns.  You can return unopened items in the original packaging within seven days of your purchase with a receipt or proof of purchase.  If seven days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time (typically seven working days), whether you are entitled to a return.  If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment or we will seek alternate details for processing the refund.

Only regular priced items may be refunded.  Discount sale items are non-refundable.

To follow-up on the status of your return, please contact us at [email protected] or call us on our toll free line (from landline only) 1800 082 221.

Exchanges

We only exchange goods if they are defective or damaged.  In circumstances where you consider that a product is defective, you should promptly contact us at [email protected] or call us on our toll free line (from landline only) 1800 082 221 with details of the product and the defect.  Once the exchange is approved, you can send the item you consider defective to our local stores.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time (typically seven working days), whether you are entitled to a replacement as a result of the defect.  If you are eligible, we will send you a replacement product.

Shipping

To return the item you purchased, please mail it to our local stores.  Forwarding details will be provided once approved by our administration team.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice.  Shipping charges for all returns must be prepaid and insured by you.  You are responsible for any loss or damage to hardware during shipment.  We do not guarantee that we will receive your returned item.  Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Delivery Policy

1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment or we will seek alternate details for processing the refund.

2. Delivery Location
Items offered on our website are typically available for delivery within Australia and New Zealand.  Please use our online shipping calculator to generate an estimate of the delivery cost which is automatically added to your order.  Generally deliveries in metropolitan areas included in promotional campaigns will be free of cost and it will be reflected in the total cart orders as a discounted item for free shipping.

3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order.  Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfill your order within one to five business days of the date of your order.  Business day means Monday to Friday, except holidays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

All deliveries can be tracked by the unique shipment tracking number e-mailed to you after finalising the order.

4. Delivery Instructions
You can provide special delivery instructions on the check-out page of our website.

5. Shipping Costs
Based on the delivery location distance from our warehouses, size and weight of products and value of purchase, we may offer free shipping subject to our promotional campaigns and delivery area.

Shipping costs are based on the size and weight of your order and the delivery method.

To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.  Generally deliveries in metropolitan areas are included in our promotional campaigns and will be free of cost and it will be reflected in the total cart orders as a discounted item for free shipping.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

GST is charged according to the ATO requirements.

6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at [email protected] or call us on our toll free line (from landline only) 1800 082 221.

7. Questions
If you have any questions about the delivery and shipment or your order, refer our FAQ’s page or please contact us at [email protected] or call us on our toll free line (from landline only) 1800 082 221.