Closing your account, or unsubscribing from communications. What is the difference?
By choosing to close your account you will terminate your account, membership, exclusive offers registered to your account and will stop receiving communications with offers, product updates, news, information and member only event invitations.
If at a later date you would like to reactivate your account, you will need to re-register your products.
Alternatively, you can unsubscribe from communications (emails, SMS etc.) by changing your subscription preferences. Your order details, product registrations and account details will still be available to you.
You can terminate your account by logging in to your current account and following the prompts.
How do I close my account?
By choosing to close your account you will terminate your account, membership, exclusive offers (coupons, gift cards in your account) and will stop receiving communications with offers, product updates, news, information and member only event invitations.
You can terminate your account logging in to your current account and following the prompts.
How do I unsubscribe?
You can unsubscribe from all communications from SMATE by changing your subscription preferences in your account settings. You will stop receiving communications with offers, promotions, discounts, product updates, news, information and member only event invitations.
How do I reset my password?
If you have forgotten your password, simply click on ‘forgot my password’ and follow the prompts to create a new one. Contact our very helpful SMATE support team, if you continue to experience issues with logging in by either calling us or contacting us via the online form under ‘Contact Us’ section of the SMATE website. If you want to talk to us, you can contact us at [email protected] or call us on our toll free line (from landline only) 1800 082 221 (Mon to Friday, 9am to 5pm).
How can I change my registered email address?
Our SMATE support team will assist with all account enquiries that you may have, or simply log in to your existing account and update your details.
What are some tips about passwords, privacy and safety?
Here is some information about passwords and privacy.
Creating a strong password.
To keep your account safe, we ensure that a series of password strengthening measures are in place.
Your password will need:
- A mixture of letters, numbers and symbols
- A password that is between 6 – 20 digits
- No spaces
Tips for your personal safety
- Make sure your backup password options are up-to-date and secure
- Use a unique password for each of your important accounts
- Don’t use personal information or common words as a password
- Keep your passwords secure
How do I log into my account?
First time logging in? Your Smate account is waiting for you. Your registered email address will remain the same. Use your account details e-mailed to you after registration to login. You may reset your password by simply visiting the account section.
Forgot your password? To avoid confusion, you might like to reset it through your MySmate portal. Click the forgot password option and follow the prompts.
What are the current Member benefits?
By simply being a member, you are eligible for:
- Lodging ‘My Offer’
- Special & exclusive member only offers, promotions, gifts & discounts
- Exclusive News & Offers
- Tracking your product registrations
- Any applicable student or pensioner discounts
- Tracking your credit points status
- Tracking your purchase history
How do I create/log into MySmate account?
Register with your details on the website for creating the account, filling in all the mandatory fields on the online form. After successful registration, you will receive a confirmation e-mail from SMATE to confirm your registered e-mail. Once the e-mail is confirmed you will receive your account details to log in to your account. When returning, simply use your account details with the password selected to log in.
What is my MySmate account for?
Creating your MySmate account will provide you membership with Smate and access to Smate Online services. You can buy products online, track purchase history, lodge support requests, lodge Your Offer, apply for discounts & check your membership/discount status, store & view your details and enjoy other regular exclusive member benefits with promotions, discounts and offers.