Services

At SMATE, our service promise is to deliver a quality experience to our customers across all aspects of our business ‘end to end’. From purchase to after sales service, we are committed to ensuring our customers have a great experience dealing with us. We offer a range of additional services and support to ensure we are able to meet the needs of our customers including installation and repairs services.

Installation

We offer comprehensive high quality installation services to ensure our customers experience the best our products have to offer.

Our experienced team of installers will that your product is not only installed safely and securely but most importantly, it is positioned correctly to optimise your visual and audio experience.

And yes, our installation service is excellent value for money. Simply add the Installation service at the point of sale when checking out your purchase to take the hassle out of setting up your new purchase.

All of our installations come with a lifetime warranty* for installation of the product and service.

Repairs

All our products are manufactured to highest quality specifications which have been tested against Australian standards. All of our manufacturers are respected for their industry leadership and compliance with International ISO quality standards.

All of our products come with a manufacturing warranty. If something were to go wrong during the term of this warranty, we provide full repair services either on-site or off-site.

We will also demonstrate our commitment to customer service excellence by offering a SMATE credit with your next purchase as per our terms and conditions.

At SMATE, we take customer service seriously and aim to ensure our customers enjoy every interaction with us.

In the event product repairs are required outside of the manufacturing warranty, please contact us to see what type of solution we may be able to offer you. We partner with top quality repairers who can provide repairs off-site or on-site depending on the nature of the defect.

Please read more of our repair terms by visiting the Repairs & Installation page.

For further details or to find your nearest Smate Authorised Service Centre please contact:
SMATE Australia – on 1800 002 221 or www.smate.com.au