Partners

We partner with only the very best in our industry – those at the forefront of consumer electronics design, manufacturing, repairs and installation.

Our core values extend throughout our value chain of partners and employees to ensure we are able to deliver the best possible service and quality products to our customer base.

We believe our customers are key to our success across all areas of our business. At SMATE, we are committed to ensuring we achieve quality outcomes throughout all aspects of our operations. This commitment includes:

  • In house staff for design and research
  • Experienced industry sourcing leaders with very well established design and research facilities
  • Reverse engineering matching customers needs
  • Extensive product research with current products and identifying new and emerging advancements and trends
  • Experienced manufacturers and supply partners supplying top brands worldwide
  • Top class product quality facilities to lean six sigma standards
  • Optimised processes providing very competitive product prices
  • Top quality spares management for quick and efficient repair of any defects
  • World class product warranty support
  • Latest machinery, equipment and tools for efficient, quality output
  • Global supply chain optimised from source to point of delivery with tracking
  • Top quality install service partners performing to strict deliverables with a customer service focus
  • Top class, efficient user friendly online sales platform
  • Responsive website to various devices like mobiles, tablets and desktop
  • Real-time, efficient secure order processing and tracking
  • Multiple payment options – safe and secure online payments, bank transfers, financing options, cash-on-delivery
  • Real time install and service tracking
  • Real time defect and complaints management system
  • Install, service, pick-up and parcel options from resident premises
  • User friendly, responsive, top quality customer service via online, mail and telephonically
  • Our promise to deliver customer satisfaction with competitive pricing
  • Our promise to deliver customer support related issue resolution within 24 hours
  • Value add services and discounts for students, disadvantaged and pensioners – Our promise to everyday Australians with a trusted Australian Brand
  • Top quality systems and processes to ensure data security and privacy for our valued customers, giving them the peace of mind and confidence in trusting us

If you would like to affiliate with us as a research, design, sourcing or supply partner please contact us here.